Configuring the system to hang up on voicemails so agents only speak to humans.
Choosing between Manual, Ratio (fixed lines per agent), or Adapt (predictive). Vicidial Manager Manual Pdf
Customizing the "hang-up" buttons (e.g., Interested, Not Interested, Do Not Call). 💡 Best Practices for Managers Configuring the system to hang up on voicemails
The VICIdial Contact Center Suite is the most popular open-source contact center software in the world. Because it is a complex, high-powered system, the is an essential resource for anyone tasked with overseeing daily operations, managing agents, or configuring outbound dialing campaigns. Ratio (fixed lines per agent)
Once you have mastered the basics found in the PDF, the manual introduces complex tools to optimize your ROI: