For many modern biometric terminals, security protocols are in place to prevent unauthorized overrides. In these cases, contacting the official vendor or the authorized distributor where the device was purchased is the standard procedure. They can often provide a one-time password (OTP) or a recovery file after verifying the ownership and identity of the requester.
Furthermore, bypassing security controls without following official protocols can lead to:
Ensure at least two trusted individuals have administrative access to the device.